Returns & Refunds Policy

Last updated: July 31, 2025

Order Cancellation

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

If you wish to cancel an order, please do so before the product is shipped. Once your item has been dispatched, cancellation will no longer be possible through the website.

For assistance, please contact us promptly at xpressjersey11@gmail.com.

Returns

Returns and exchanges are available only for selected products. Return eligibility and timelines are mentioned on each product page and may vary depending on the item.

To be eligible for a return:

• The item must be in its original condition — unused, unwashed, with tags, and in the original packaging.
• A receipt or proof of purchase is required.
• The return request must be made within the return period specified on the product page.

To initiate a return, contact us at xpressjersey11@gmail.com.

If your return is accepted, we'll share a return shipping label (where applicable) and provide further instructions.

Please note:

• Items sent back without prior approval will not be accepted.
• If pickup service is unavailable in your area, you may be asked to self-ship the product.
• Return or exchange shipping charges may apply, depending on the case.

Damages & Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at xpressjersey11@gmail.com so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

The following items cannot be returned:

• Customized or personalized products
• Used or washed items
• Items without tags or original packaging
• Sale items or gift cards

Please check the individual product page for specific return eligibility.

Exchanges

If you'd like to exchange an item, please initiate a return first. Once your return is approved, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you about the refund approval status.

If approved, the refund will be processed to your original payment method within 5 business days.

Please note:

• Your bank or card provider may take additional time to reflect the refund in your account.
• If more than 10 business days have passed since your refund approval, please contact us at xpressjersey11@gmail.com.